Capgemini Exceller || Noida || 2025 Graduates || Contact Support Group (CSG)

 

Capgemini Hiring Contact Support Group For 2025

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Capgemini has mass hiring graduates 

Capgemini  Openings |  Hiring

About company

Capgemini is a global tech and consulting giant known for IT services, cloud, and digital transformation. The CSG (Contact Support Group) is part of their Cloud & Infra Services division, acting as the first line of defense for IT issues. They handle incidents, service requests, and customer support using calls, email, chat, and AI-driven tools like BOTs.

Job Analysis 

This role is essentially IT Service Desk / Customer Support with a strong technical and operational angle.
You’ll be the first person customers reach when they face IT issues—your job is to fix, escalate, track, and ensure the user walks away happy.
It requires quick thinking, patience, and the ability to multitask while keeping a smile in your voice 

Company Name	Capgemini
Job Role	CSG
Qualification	Any Degree
Job Location	Noida, Delhi
Last Date	Asap

Capgemini Hiring Off Campus- Eligibility Criteria

• Must be a 2025 graduate (any 3-year diploma or any graduation).
• Must be an Indian citizen.
• Must be willing to relocate and work night shifts.
• Assessment will be virtual; you need your own system + internet.

Role Responsibilities

• Deliver customer service and technical support via phone, email, chat, and BOT-assisted channels.

• Handle ticket lifecycle: prioritizing, categorizing, tracking, updating, and resolving issues.

• Use service desk tools, analyze ticket patterns, and follow best practices.

• Work on incident resolution, password resets, internet troubleshooting, and basic IT tasks

Desired Skills

• Strong English communication skills.

• Good interpersonal and customer-handling skills.

• Ability to stay calm under pressure.

• Basic computer and troubleshooting knowledge.

• Flexibility for 24×7 rotational shifts.

Application process

Check the eligibility criteria  do not forget to fill it before the deadline.

Apply Here- Click Here

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